02 Nov

How to Improve Customer Experience with VR (Virtual Reality)

How to Improve Customer Experience with VR

There’s no disagreement about the incredible potential VR (Virtual Reality), which has been one of the hottest topics of discussions in recent times. Most people are excited by the amazing immersive experience offered by VR, and companies such as Oculus, Microsoft, and Vive have already made considerable investments to tap into this excitement.

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26 Oct

Key Tips to Maximize Customer Experience Using Proactive Chat

Maximize Customer Experience Using Proactive Chat

Not all users visiting your website make a voluntary effort to reach out to seek what they want. It’s you who has to motivate them and engage them to interact. Having a contact center service that proactively initiates a conversation with your website visitors is an ideal way to maximize the opportunities of converting prospective customers. As everyone likes to be accorded special attention, a communication that is proactively initiated by you has a high chance of being perceived positively by the visitors. You also have a chance to motivate them to try out your offerings, which could result in an instant sale.

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14 Sep

Key Aspects to Elevate Customer Trust during Calls

Elevate Customer Trust during Calls

The experience economy has already been defined and adopted by the next generation of savvy customers. It has compelled both the new and established companies to come up with new ideas to forge a relationship with their customers. However, when it comes to building customer trust over a phone call, there are few tried and tested methods that can always be used to drive better results.

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24 Aug

Easy Steps to Optimize Your Omnichannel Strategy

Steps to Optimize Your Omnichannel Strategy

The ability to perform strategic optimization of omnichannel initiatives is one of the primary requirements of progressive organizations. An omnichannel strategy is one of the major components required to deliver an exceptional customer experience. It represents a synchronized and reliable method needed to engage and interact with the customers as well as prospects at every touch point in the buying lifecycle.

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15 Aug

How is Artificial Intelligence Reforming Customer Service

How is Artificial Intelligence Reforming Customer ServiceWhat comes to your mind when you think of Artificial Intelligence? Apparently, most of us visualize it as a machine with the ability to think and make its own decisions. Amazon’s Echo is an example of an AI tool that connects the users to the Alexa Voice Service, which enables the users to perform various activities on their phone through spoken instructions such as make calls, play music, send and receive messages, etc. In short, it shows that the contemporary AI tools muster the power to perform some intricate tasks with ease.

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08 Aug

Contact Center Changes You Should Expect – eBook

Contact Center ebook pdf

Click on the image to view complete eBook.

Although contact centers are an indispensable part in enhancing customer experience, they are undergoing a plethora of changes. Novel and varied ways of reaching out to customers are improvised like phone, email support, social media, Skype, and mobile apps. A multichannel experience is provided to customers to meet their rising expectations, and constant attempts are made to elevate the customer experience levels. To meet the customers’ expectations, it is important to cope with the technological and organizational requirements, necessary to quickly respond to the changing times.

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