Contact Center Services

Overview

Your world-class business needs a highly efficient and prompt contact centre to grow and increase revenues. Orchestrate Technologies, LLC offers fully customized and integrated contact centre services for both inbound and outbound services. This helps companies to save cost and improve efficiency. Our dedicated contact centre suite consists of a team of live operators, account representatives and program managers skilled in processing calls and integrating IVR and Internet services.

Having an efficient and prompt inbound and outbound support is as important as having a great product or service. We offer customized, fully integrated and dedicated inbound and outbound call center services to support our clients and enable them to acquire more customers, diminish operational expenditures and increase revenue.

Orchestrate contact center services include:

  • Customer Service
  • Customer Complaint Resolution
  • Sales (Cross-sell / Upsell)
  • Loyalty Program Management
  • B2B and B2C Domains
  • Technical Helpdesk
  • Specialty Helpdesk
  • Customer Care Analytics

We enhance your customer care effectiveness with a team of highly skilled workforce that has the right industry experience. Our multichannel contact center services include:

Multichannel Contact Center Services

Our state of the art IT infrastructure, fully proficient professionals, and sophisticated telecom software lets us provide highly efficient technical support services that are tailor-made to your needs. For an improved customer experience we seamlessly blend functional expertise, contact center management technology, industry knowledge and customized flexible services. We also have facility to allow you to monitor the results of your outbound call center and remotely analyze the performance. You can get summary results and statistical analysis in a standardized format.

Orchestrate contact center services offers benefits like:

  • Reduced operational and infrastructural costs
  • High quality service
  • Dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Avail bilingual support viz. English and Spanish
  • Maximize revenues by swift customer query resolution
  • Leverage our state of the art infrastructure and technology
  • Reduction in Average Handle Time
  • Correct and Efficient Information
  • Consistently Meet Availability Goals
  • Closely Adhere to Daily Schedules

ADDRESS

  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton, Texas 75006

  •  success@orchestrate.com
  • Toll Free: 800-232-5130

ADDRESS

  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton,Texas 75006

  •  success@orchestrate.com
  • Toll Free: 800-232-5130