Implementing SMAC in BPM

Implementing SMAC in BPM

Overview

While the initial global delivery model was driven by lower correspondence costs, the SMAC will drive the upcoming era of the GDM. Organizations need to change their business methodologies to succeed in the new model. BPM companies have effectively begun hatching Centers of Excellence to gain expertise at-least in one portion of the SMAC. This advancement can't exist in divisional or geographical silos however must be a collective exertion of the company. We would take a look on SMAC strategy for BPM organizations.

Areas touched upon:

  • SMAC for BPM
  • Method to implement SMAC
  • Changing billing process
  • Partnering with different vendors

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