Technical Support Services


Technology is the driving force of businesses the world over. A technological glitch can be detrimental and businesses have a zero tolerance policy towards technical shortfall. It is thus logical to hand over the reins of the technical aspect to a domain expert. Our expert technical support services committed to help improve your operational efficiency and early identification of snags and pitfalls through real-time reporting. This gives ample time for preventive diagnosis and repair. The solutions and services are enabled with innovative technologies that will help enterprises to deliver faster and better results.

Orchestrate offers Level 1, Level 2 and Level 3 technical support services to varied B2C and B2B business segments.

Customer Sales and Support

  • Payment Support
  • Billing Issue Resolution
  • Order Provisioning
  • Sales Support

Pre-sales Support

  • Customer Analysis
  • Information Provisioning
  • Order Management

Post-sales Support

  • Troubleshooting
  • Installation Support
  • Warranty Provisioning
  • Return Authorization
  • Desktop Support
  • Application Support
  • Phone Survey

Enterprise Technical Helpdesk

  • Issue Resolutions
  • Knowledge Management
  • Application Support
  • Reporting
  • Trouble Ticket Management

Orchestrate helps clients to reduce business complexities associated with technological products and services. You can rest assured that your high-tech, high-performance networking investments are always secure and your network is running with utmost reliability. Our highly professional technical support team provides round the clock assistance to today’s enterprises functioning 24x7.

Our comprehensive suite of support and services help businesses across industries to reduce operational expenses. The time required for problem identification and resolution is also reduced. We also provide technical upgrade, maintenance, and warranty services to protect your IT environment.

Orchestrate Benefits:

  • Maximizing Revenue Per Contact
  • Customer Database Cleansing
  • Revenue generation activities like cross-sell, up-sell and warranty
  • Ongoing knowledge transfer
  • Experienced and trained technical helpdesk team
  • 24x7x365 services
  • Flexible pricing models
  • Trend analysis to drive identification of training needs
  • Customer experience pulse mapping
  • Proactive performance monitoring


  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton, Texas 75006

  • Toll Free: 800-232-5130


  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton,Texas 75006

  • Toll Free: 800-232-5130