Utilities - Energy & Telecom

Overview

Utility companies, like Energy & Telecom, are gaining understating of how technology can transform the industry ecosystem itself. This understanding is helping them in re-positioning their organization, and to take advantage of the changes more effectively. The ability to manage the business ecosystem holistically is the key to enabling an end-to-end customer experience.

As delivery mechanisms change, companies are reassessing their interactions with upstream suppliers, downstream sales channels, go-to-market partners, customers, and the extended supply chains that connect it all. Assisting the utility companies operating in Energy & Telecom sector, Orchestrate recruits, trains & manages a team of senior customer service agents in Voice & Chat process to handle functions. Our comprehensive portfolio of innovative sustainable technologies and customized solutions allow a holistic approach towards optimizing customer management.

What we offer

  • Enrolment (Voice & Chat)
        - Handle inquiries about electric service
        - Offer products tailored to specific needs
        - Run credit in real-time to determine deposit requirement
        - Enrol customer via Amigo online portal
        - ESI checking
  • Billing & Payment (Voice & Chat)
        - Process customer payments over the phone
        - Answer questions with regard to payment options
        - Enter payment information into Billing System
        - Clean meter checks

Benefits

  • Enterprise solutions to manage work and assets
  • Line of business systems to optimize and integrate sources
  • Integration and consolidation of processes to harness efficiencies
  • Bringing in best practices that enhance reliability and security
  • Leveraging analytics for targeted and differentiated initiatives

ADDRESS

  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton, Texas 75006

  •  success@orchestrate.com
  • Toll Free: 800-232-5130

ADDRESS

  • Headquarters:

    Orchestrate Technologies, LLC
    1330 Capital Parkway,
    Carrollton,Texas 75006

  •  success@orchestrate.com
  • Toll Free: 800-232-5130