USER AGREEMENT

Welcome to Orchestrate Mortgage and Title Solutions, LLC!

This User Agreement ("Agreement") is between you ("Customer" or "User") and Orchestrate Mortgage and Title Solutions LLC ("the Company"), a Texas-based provider of title search services. By accessing our website or using our services, you agree to comply with the terms and conditions set forth below.

Ownership and Use

• Website Ownership: The website and all its content, including software and data, are owned by Orchestrate Mortgage and Title Solutions LLC.
• Authorized Use: You may access, copy, print, and save documents ordered through our paid services. Unauthorized use of your account is prohibited, and you must take steps to prevent it.

Services Provided

Scope of Services: We provide title searches, document searches, abstract services, document copy ordering, and billing processing. Our services are available to users in the United States and comply with federal laws.

Pricing and Payments

• Pricing: Prices and fees are subject to change. Each service is priced separately, and you are responsible for any additional taxes or shipping charges. Changes in pricing will be displayed before you complete your payment.
• Payment: Payment is required before services are delivered. Billing begins once you confirm your order. If your payment method fails, you are responsible for resolving any outstanding balances and any resulting fees.

Termination of Service

We reserve the right to terminate this Agreement if you violate its terms, provide false information, or engage in illegal activities. To restore your account, submit a written request with a signed copy of this Agreement via email or fax.

Warranty and Disclaimer

Our Warranty

We warrant that data provided is legally obtained from public records. However, we do not guarantee the accuracy of data entered by third-party recorders or clerks.

General Disclaimer

Our services are provided "as-is" without guarantees. While we strive for accuracy, we cannot promise error-free or complete documents. We are not liable for losses due to errors or omissions, whether caused by negligence, accidents, or other reasons.

Limitation of Liability

Our liability is limited to the amount you paid for our service. You have 20 days to request a refund by submitting a written request and a signed copy of this Agreement via email or fax.

Indemnification

You agree to indemnify and hold harmless Orchestrate Mortgage and Title Solutions LLC from any third-party claims arising from your use or misuse of our services.

General Terms

• Modifications: Any changes to this Agreement must be in writing and signed by both parties. We reserve the right to update the Agreement with a 30-day notice to you.
• Service Delays: We are not responsible for delays caused by emergencies, health issues, office schedules, or other unforeseen circumstances. We will inform you of any such delays.

Service Turnaround Time

• Standard Turnaround: Our typical service turnaround is 24 to 48 / 72 business hours, starting at 8:00 am CST. Orders placed after business hours will begin processing the next business day. And the TAT are subject to type of Business Segment/Product Type/Transactions type and may change accordingly.
• Potential Delays: Some orders may take longer due to common name issues, rural locations, complex title searches, commercial properties, or 30-year searches.

Customer Responsibilities

After placing an order, you will receive a confirmation email with a summary. Contact us immediately if you do not receive this email. Review the summary and notify us of any errors promptly. If you do not report errors, you may not be eligible for a refund. Non-refundable errors include, but are not limited to, incorrect/incomplete addresses, incorrect parcel numbers, incorrect names, and invalid email addresses causing undelivered reports.

PRIVACY POLICY

Introduction

Orchestrate Mortgage and Title Solutions LLC ("the Company") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with federal law, ALTA, and TLTA standards.

Information We Collect

• Personal Information: We collect personal information such as your name, email address, phone number, mailing address, and payment information when you use our services.
• Usage Data: We collect information about your interactions with our website, including IP addresses, browser types, and access times.

How We Use Your Information

• Service Provision: To provide, bill, and deliver the services you request.
• Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.
• Improvement: To improve our website and services, and to understand how users interact with our services.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information:

• With Service Providers: Who perform services on our behalf, such as payment processing and data storage.
• For Legal Reasons: To comply with legal obligations, respond to legal requests, or protect our rights.

Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

• Access and Correction: You have the right to access and correct your personal information.
• Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
• Data Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after the changes take effect constitutes acceptance of the new policy.

Dispute Policy

In the event of any disputes arising from or relating to our services, resolution shall be conducted in accordance with the rules and procedures of the American Arbitration Association. Furthermore, all such disputes shall be governed by the laws of the State of Texas and adjudicated in the courts located in Dallas County, Texas.

Contact Us

If you have any questions or concerns about this User Agreement or Privacy Policy, please contact us at:

Orchestrate Mortgage and Title Solutions LLC
Email: support@orchestrate.com
Phone: 800-232-5130
Address: 20551 N Pima Rd, Ste. 200-1003, Scottsdale, AZ 85255