There’s no disagreement about the incredible potential VR (Virtual Reality), which has been one of the hottest topics of discussions in recent times. Most people are excited by the amazing immersive experience offered by VR, and companies such as Oculus, Microsoft, and Vive have Read More

Not all users visiting your website make a voluntary effort to reach out to seek what they want. It’s you who has to motivate them and engage them to interact. Having a contact center service that proactively initiates a conversation with your website visitors is an ideal way to Read More

Once you’ve finished building a website to attract visitors, it’s apparent to start talking about the earnings. However, you’ve still got to convert those visitors into customers before even thinking about profit. Apparently, not every individual who visits your website would turRead More

Organizations with progressive approach view Human Resources as a strategic aspect, which is required for the optimized utilization of employees. The HR Management includes collecting and keeping track of critical information pertaining to employees’ personal and professionRead More

The ability to deliver exceptional Customer experience (CX) can be achieved by focusing on customers’ objectives, which in turn should be the primary organizational goal. Moreover, the success of the ability has to be measured regularly and used as an indicator to define the orgaRead More

Every company has a competitor, and to be able to rise above all, each employee has to contribute towards the success. To achieve a competitive margin in situations where you are selling against competitors requires meticulous planning and thorough execution. The solution is to hRead More

The experience economy has already been defined and adopted by the next generation of savvy customers. It has compelled both the new and established companies to come up with new ideas to forge a relationship with their customers. However, when it comes to building customer trustRead More

If your intention to build a website is to increase traffic, generate leads, and convert your prospects into happy customers then using information architecture (IA) to build your site should be your priority. Information architecture is about organizing and structuring of informRead More

Customer Experience (CX) is a strategic source of competitive differentiation for progressive companies. Businesses seeking this advantage need to move swiftly towards the technology driven capabilities that help them provide a seamless experience to the users, which can be termeRead More

The ability to perform strategic optimization of omnichannel initiatives is one of the primary requirements of progressive organizations. An omnichannel strategy is one of the major components required to deliver an exceptional customer experience. It represents a synchronized anRead More