Easy Steps to Optimize Your Omnichannel Strategy
The ability to perform strategic optimization of omnichannel initiatives is one of the primary requirements of progressive organizations. An omnichannel strategy is one of the major components required to deliver an exceptional customer experience. It represents a synchronized anRead More
Four Essential Facts on Mortgage Servicing
A mortgage servicing process typically includes the activities of loan payment collections and similar services related to mortgages and mortgage-backed securities. It is a specialized task, which might require the expertise of a dedicated third-party, usually known as the servicRead More
Four Key Factors to Consider while Designing a Digital Workplace
We have all realized that the industrial world is changing and the strategies that kept the enterprises ahead earlier no longer seem to work. New rules are gradually replacing the old methods of functioning in all the areas of an organization. Structural hierarchies are being repRead More
How is Artificial Intelligence Reforming Customer Service
What comes to your mind when you think of Artificial Intelligence? Apparently, most of us visualize it as a machine with the ability to think and make its own decisions. Amazon’s Echo is an example of an AI tool that connects the users to the Alexa Voice Service, which enables thRead More
Contact Center Changes You Should Expect – eBook
Although contact centers are an indispensable part in enhancing customer experience, they are undergoing a plethora of changes. Novel and varied ways of reaching out to customers are improvised like phone, email support, social media, Skype, and mobile apps. A multichannel experiRead More
The Ultimate Guide to Responsive Web Design
It is indeed true that the days of designing websites for only desktops are bygone. The need for mobile websites and sites that can be accessed from various devices are paramount today. This can be well understood looking at the browsing we do from our smartphones. This is where Read More
7 Features You Need to Include in a CRM Application
Though CRM is claimed to be a necessary tool to attract and retain customers few of the features have a great impact on your business. Owing to increased competition, digitalization, and current economic challenges, companies have to evaluate the CRMs they use more critically. NoRead More
Current Trends in the Mortgage Industry
The U.S. housing market’s size runs into trillions of dollars, making it the largest asset class in the world. In terms of the market cap, it’s even bigger than the U.S. stock market, according to The Economist. The Mortgage industry comprising of banks and mortgage companies havRead More
What’s Smart data and how it’s different from Big data?
Before we try and understand Smart data, it’s imperative to know what’s Big data. As the name suggests, everything about Big data is massive. When you try to quantify it based on three aspects of data – volume, variety, and velocity, Big data is enormous.Read More
What’s the secret behind a superior Customer Experience?
The summation of all the interaction(s) between an organization and a customer or prospect forms the fundamental constituent of the Customer Experience (CX). Each of these interactions takes place over an appropriate channel, and every organization can have its unique omnichannelRead More