Why is Information Architecture the key for your website?
If your intention to build a website is to increase traffic, generate leads, and convert your prospects into happy customers then using information architecture (IA) to build your site should be your priority. Information architecture is about organizing and structuring of informRead More
The Advantages of Mortgage Services
Mortgage loans in the US are treated as commercial paper. It allows the financial institutions to bundle them into securities that people can invest in. By doing so, they can free up the money to lend out in the form of new mortgages.Read More
E-commerce Predictions For 2020
The emergence of e-commerce has already revolutionized the B2C landscape. It has left the retailers with no choice but to restructure their existing business model. Consumer- goods industries such as grocery, apparel and personal care are being steadily moving towards the online Read More
Three Major Customer Experience Trends in 2018
Customer Experience (CX) is a strategic source of competitive differentiation for progressive companies. Businesses seeking this advantage need to move swiftly towards the technology driven capabilities that help them provide a seamless experience to the users, which can be termeRead More
Easy Steps to Optimize Your Omnichannel Strategy
The ability to perform strategic optimization of omnichannel initiatives is one of the primary requirements of progressive organizations. An omnichannel strategy is one of the major components required to deliver an exceptional customer experience. It represents a synchronized anRead More
Four Essential Facts on Mortgage Servicing
A mortgage servicing process typically includes the activities of loan payment collections and similar services related to mortgages and mortgage-backed securities. It is a specialized task, which might require the expertise of a dedicated third-party, usually known as the servicRead More
Four Key Factors to Consider while Designing a Digital Workplace
We have all realized that the industrial world is changing and the strategies that kept the enterprises ahead earlier no longer seem to work. New rules are gradually replacing the old methods of functioning in all the areas of an organization. Structural hierarchies are being repRead More
How is Artificial Intelligence Reforming Customer Service
What comes to your mind when you think of Artificial Intelligence? Apparently, most of us visualize it as a machine with the ability to think and make its own decisions. Amazon’s Echo is an example of an AI tool that connects the users to the Alexa Voice Service, which enables thRead More
Contact Center Changes You Should Expect – eBook
Although contact centers are an indispensable part in enhancing customer experience, they are undergoing a plethora of changes. Novel and varied ways of reaching out to customers are improvised like phone, email support, social media, Skype, and mobile apps. A multichannel experiRead More
The Ultimate Guide to Responsive Web Design
It is indeed true that the days of designing websites for only desktops are bygone. The need for mobile websites and sites that can be accessed from various devices are paramount today. This can be well understood looking at the browsing we do from our smartphones. This is where Read More