How is Artificial Intelligence Reforming Customer Service
What comes to your mind when you think of Artificial Intelligence? Apparently, most of us visualize it as a machine with the ability to think and make its own decisions. Amazon’s Echo is an example of an AI tool that connects the users to the Alexa Voice Service, which enables thRead More
Contact Center Changes You Should Expect – eBook
Although contact centers are an indispensable part in enhancing customer experience, they are undergoing a plethora of changes. Novel and varied ways of reaching out to customers are improvised like phone, email support, social media, Skype, and mobile apps. A multichannel experiRead More
The Ultimate Guide to Responsive Web Design
It is indeed true that the days of designing websites for only desktops are bygone. The need for mobile websites and sites that can be accessed from various devices are paramount today. This can be well understood looking at the browsing we do from our smartphones. This is where Read More
7 Features You Need to Include in a CRM Application
Though CRM is claimed to be a necessary tool to attract and retain customers few of the features have a great impact on your business. Owing to increased competition, digitalization, and current economic challenges, companies have to evaluate the CRMs they use more critically. NoRead More
Current Trends in the Mortgage Industry
The U.S. housing market’s size runs into trillions of dollars, making it the largest asset class in the world. In terms of the market cap, it’s even bigger than the U.S. stock market, according to The Economist. The Mortgage industry comprising of banks and mortgage companies havRead More
What’s Smart data and how it’s different from Big data?
Before we try and understand Smart data, it’s imperative to know what’s Big data. As the name suggests, everything about Big data is massive. When you try to quantify it based on three aspects of data – volume, variety, and velocity, Big data is enormous.Read More
What’s the secret behind a superior Customer Experience?
The summation of all the interaction(s) between an organization and a customer or prospect forms the fundamental constituent of the Customer Experience (CX). Each of these interactions takes place over an appropriate channel, and every organization can have its unique omnichannelRead More
How Graphic Design Can Impact Your Business
Few notice it instantly; many don’t, but graphic design has a ubiquitous presence. If you look around, you could easily spot an exciting design beaming at you, be it a beverage can on your desk or a book on the coffee table, or perhaps, a billboard across the street. However, itsRead More
E-commerce predictions for 2018
The emergence of e-commerce has already revolutionized the B2C landscape. It has left the retailers with no choice but to restructure their existing business model. Consumer- goods industries such as grocery, apparel and personal care are being steadily moving towards the online Read More
Five Key Advantages of Professional Mortgage Service
As the US Mortgage industry navigates through another phase of economic turbulence, radical changes are occurring within the financial institutions to counter the future challenges. While the profitability ratio has taken a hit due to various external and intern issues such as prRead More