How Internet of Things impacts Data Science and Analytics
Internet of Things is fast becoming a reality with more and more entities being connected to the internet in the grand scheme of things. This will have a profound impact on the way we interact with one another and the manner in which businesses are run. Gartner predicts that reveRead More
The Power of Professional Customer Service
Customer service today is more important than ever. The number of customer touchpoints have radically increased in the last decade or so. Customers are increasing expecting an Omnichannel experience. This puts immense pressure on customer service personnel since they always have Read More
Streamline your Finance and Accounting with the Right Operating Model
Finance and accounting are going through a sea change thanks to advancement in technology and increased the desire for change as expressed by all stakeholders. The field of finance and accounting consumes a huge chunk of time and resources for any company and it literally pays toRead More
How to Excel at Customer Journey Map Design and Execution?
Today regardless of the business vertical and industry segmentation it is more of a buyer’s market than a seller’s market. This ensures that buyers are getting very demanding and brands need to take cognizance of it. Converting a lead to a customer is not easy and it can only getRead More
What are the Trends and Best Practices in Enterprise App Development?
Enterprise app development is at a crossroads. The influx of newer technologies and incessant demands from clients means app develop needs to be reinvented and software enterprises have to do everything within their reach in order to stay competitive.Read More
How to Market your Software as a Service the Right Way?
Software as a Service (SaaS) is growing at breakneck speeds and the competition in this space is heating up. The clients are demanding more and all this puts tremendous pressure on Software as a Service (SaaS) providers. Marketing it the right way can make all the difference betwRead More
How Rapid Web Application Development can Deliver Enhanced Results?
Today’s web application development needs are demanding and as such there is tremendous pressure on IT and software enterprises to deliver applications on an ever-shorter deadline. This calls for a radical change in the way applications are developed. Using the traditional waterfRead More
How CRM can Help Organizations to Excel at Customer Service?
Customer service is a top priority for brands in today’s customer-centric world where “Customer is king” can no more be brushed aside as just another cliché. Customers are far more empowered today and the balance of power is surely shifting from the seller to the buyer. The compeRead More
How SMAC can Streamline IT Enterprises to be Future-ready?
Social, Mobile, Analytics and Cloud (SMAC) are slowly but surely changing the dynamics of business enterprises around the world. We all are aware of these four domains and the inordinate amount of influence they have on brands regardless of whether they are B2B or B2C organizatioRead More
How to Fast-forward with Social Media in Contact Centers?
Social media explosion that happened in the last decade or so has taken everybody by surprise. Today a majority of the population is comfortably on social networking channels and talking about anything from a bad customer experience to a bad headache.Read More