Why Agile Transformations Fail?
To embrace the Agile approach, development teams have to adhere to a set of principles. For this, the teams with cross-functional and self-organizing capabilities have to collaborate to evolve the desired solutions. While this demands continuous improvement and adaptive planning Read More
Effective Ways to Improve Customer Experience in Call Center
Call centers are pivotal for business to provide enhanced service to their customers. Contact centers also play a crucial role when it comes to enhancing the brand image of a company in the market. Customer Service Representatives (CSRs) who interact with customers, have a chanceRead More
How Digital Transformation Can Boost Business Profits
As per the survey conducted by Gartner at the beginning of 2016, around half of the 400 senior business leaders who were approached for reviews, said that digital transformation is about to change their industry beyond recognition in next couple of years. Nevertheless, 84% of theRead More
How Mobile CRM can Increase Sales Productivity
Customer Relationship Management (CRM) solutions are essentially meant to help businesses in many ways. However, their primary purpose is to organize the customer-data in a way that it can be easily accessed and analyzed across the entire organization. While a CRM can benefit allRead More
How Cloud Computing can Solve Critical Business Problems
Cloud computing is Internet-based computing methodology. It provides on-demand shared data and processing resources to computers that are connected to the Internet. This way it enables ubiquitous access to a pool of configurable computing resources like storage, servers, networksRead More
4 Powerful Ways to Leverage Social Media in Financial Services
The inflexibility in traditional ethos and complexity in regulatory structure being some of the primary reasons, the financial services sector hasn’t been able to fully exploit the growing benefits of social media. But with changing business landscape, the realm of financial servRead More
Innovative Trends that will shape Web Design in 2017
When Microsoft initially released its browser – Internet Explorer, it was one of the first commercial browsers to support CSS. Though obscure, elements like cascading style sheets and HTML caused much of an excitement among the online users. Things have come a long way sincRead More
How Social Media Impacts the Customer Journey
A customer’s journey from awareness to purchase goes through many behavioral stages and touch-points. But, can Social Media help the marketers discover the exact moments that help them succeed in converting the online-audience to customers? For this, marketers need to identify anRead More
Application Development Life Cycle: Fundamentals and Innovations
Application Development Life Cycle is the term used to illustrate the comprehensive process encompassing the various procedures followed in application development. It begins with identification of requirements, and going through several constructive stages, the course of action Read More
Customer Experience Management – Free eBook
Customer experience management (CEM) is about managing the customer-interactions to exceed their expectations. It aims to elevate customer satisfaction to achieve customer delight and maximize the intuitive aspects of loyalty and advocacy. Constantly growing in importance, the doRead More