27 Feb

How to Plan an Effective Operational Performance Strategy for a Call Center

call center operational performance strategy

Call center agents answer the incoming calls of the customers or place outgoing calls remotely without meeting the customers face-to-face. In doing so, it may be obvious for them to lose sight of the bigger picture which may turn out to be a hindrance in working towards the company’s goals. In such a work setting an effective performance management system removes any guesswork and introduces clear and shared goals promoting success with the timely achievement of objectives.

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20 Feb

Why Responsive Web Design is the Key to Higher Engagement

Why Responsive Web Design is the Key to Higher Engagement

According to a research study, the time spent by users on mobile phones has increased by seven minutes taking the total to 3 hours 15 minutes per day in 2017. This means adopting responsive web design (RWD) isn’t optional anymore but a mandatory requirement. Furthermore, if you want your site to be visible in the search results, RWD is a must as a website’s mobile viewing experience is factored in the SEO algorithm of Google which makes it even more significant.

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08 Feb

Top 10 Popular Blogs on Mortgage Industry

The Top 10 Popular Blogs on Mortgage Industry

The ever-evolving mortgage industry has made the enterprises to seek specialized integrated mortgage services. Orchestrate Technologies, LLC, with its expertise in mortgage service and infrastructure can provide the required capabilities to businesses across the industry. The dynamic landscape has lending institutions looking for innovative solutions to meet fluctuating demand and counter the pertinently changing rules and regulations while being able to provide an enhanced experience to the clients.

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01 Feb

How the New Tax Law Will Affect Homeowners

How the New Tax Law Will Affect Homeowners

As the new changes in the Tax plan have been signed into law, speculations about the bill are over. However, interpreting it for all practical purposes has now begun. Existing house-owners, and especially those who are looking to buy new homes, could be affected by the new changes. The new rules, which are not very different from the predictions made by the experts, are as follows:

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30 Jan

Agile Project Management: The Step in The Right Direction

Agile Project Management

The specialized discipline of Software Project Management is critical to the development of value-oriented software products. By supervising the various phases of a project such as planning, implementation, testing, and deployment, it ensures the final product meets the desired objectives. Without capable project management, the development teams may run the risk of pursuing inappropriate project goals.

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25 Jan

Three Current Trends that Could Transform Customer Experience in 2018

Three Current Trends that could transform Customer Experience in 2018

The expectations from the customers are higher than ever, and progressive brands have already identified the importance of customer experience (CX) in a bid to live up to those expectations. From mapping an efficient customer journey to guiding the customers through the process, CX has turned into a vital link that businesses need to stay connected with their customers. Even in 2018, CX would continue to be the primary factor required for building the customer’s trust, and a brand’s identity.

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